Terms of service
Welcome to Al Hali ("we", "our", "us"). By accessing and using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.
These Terms and any separate agreements are governed by and construed in accordance with the laws of the UAE.
1. Agreement to Terms
By using our website and purchasing our products, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our services.
2. Registration and Account
- You are responsible for maintaining the confidentiality of your account details.
- We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent or unlawful activity.
3. Purchases, Cancellations and Returns
- All prices are subject to change without notice.
- Orders may be modified or cancelled only if confirmed in writing by both parties. Once an order has been shipped, cancellation or modification is no longer possible.
- Returns, refunds, exchanges, and related matters are governed by our Refund Policy, which forms part of these Terms. Please review the Refund Policy carefully before placing an order.
- We reserve the right to refuse, cancel, or decline any order at our discretion, to the extent permitted by applicable law. This may include, but is not limited to, orders involving prior abusive, threatening, or inappropriate communication, suspected fraud, misuse of our services, delivery risk, payment risk, inventory issues, product availability issues, or other operational concerns. If we cancel an order before fulfillment, we will refund the amount paid to the original payment method.
4. Product Issues
- Product issues, including damaged, defective, incorrect, or significantly not-as-described items, are handled in accordance with our Refund Policy.
- Our products must be used and handled with reasonable care. We are not responsible for damage caused by misuse, accidents, improper handling, alteration, attempted repair, or damage occurring after delivery.
- Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.
5. Shipping and Delivery
- Orders are shipped using third-party logistics partners. Estimated delivery times are displayed at checkout.
- Delivery times are estimates only and may vary due to carrier operations, customs processing, or other factors beyond our control.
- Shipping, delivery timeframes, customs matters, and related issues are governed by our Shipping Policy, which forms part of these Terms
6. Intellectual Property
- All content on this website, including images, text, logos, and designs, is owned by or licensed to Al Hali and may not be used, reproduced, or distributed without prior written permission.
7. Limitation of Liability
- Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.
- To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.
- Our total liability for any claim relating to a product is limited to the amount paid for that product.
- We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or supplier disruptions.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
9. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes take effect once published on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
10. Legal Entity
Ashtray Planet is operated by BONDORI L.L.C-FZ, with its registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
contact@alhali.com
11. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.